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Support

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Alle hverdage

Vi tjekker e-mails regelmæssigt og prioriterer fejl og kritiske henvendelser først. Vi svarer mandag-fredag inden for 24 timer.

support@dotlegal.com

Telefon

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Prøv at finde svaret på dit problem i vores omfattende hjælpecenter.

help.dotlegal.com →

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Høj tilgængelighed

Vi stræber efter at holde alle vores tjenester tilgængelige 24 timer i døgnet, 365 dage om året. Vi udgiver løbende nye funktioner og forbedringer, men alle tjenester udgives automatisk og de fleste uden nedetid. Hvis en tjeneste ikke kan udgives uden nedetid, planlægger vi ændringen efter brugsmønster, så færrest mulige brugere påvirkes. Hvis vi ved, at ændringen vil påvirke brugerne, underrettes kunden på forhånd.

Alle vores tjenester hostes på Azure med følgende serviceniveauaftale (SLA):

99,95%

Web Apps SLA
99,99%

Cosmos DB SLA
99,99%

Azure SQL Server SLA
99,99%

SLA for Storage

Flere detaljer: https://azure.microsoft.com/en-us/support/legal/sla/summary/

Tilgængeligheden af vores systemer overvåges og logges kontinuerligt. Og den aktuelle status samt historik på oppetiden kan tilgås på https://status.dotlegal.com

Onboarding

Hvis du har brug for hjælp under onboarding, er din dedikerede customer success kontakt her for at vejlede dig.

Fra starten får du tildelt en customer success kontakt for at sikre en smidig onboardingproces.