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Support

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Need help?

Email Support

All weekdays

We check emails regularly and prioritise errors and critical enquiries first. We respond Monday to Friday within 24 hours.

support@dotlegal.com

Phone

Help Centre

Always available

Try to find the answer to your question in our comprehensive help centre.

help.dotlegal.com →

Browser Support

Our products are supported in the latest versions of Chrome, Microsoft Edge, Safari and Firefox.

High availability

We strive to keep all our services available 24 hours a day, 365 days a year. We continually release new features and enhancements, but all services are released automatically and most without downtime. If a service cannot be released without downtime, we schedule the change according to usage so that as few users as possible are affected. If we know the change will affect users, the customer is notified in advance.

All our services are hosted on Azure with the following service level agreement (SLA):

99,95%

Web Apps SLA
99,99%

Cosmos DB SLA
99,99%

Azure SQL Server SLA
99,99%

SLA for Storage

More details: https://azure.microsoft.com/en-us/support/legal/sla/summary/

The availability of our systems is continually monitored and logged. And the current status as well as the uptime history can be accessed at https://status.dotlegal.com

Onboarding

If you need help during onboarding, your dedicated customer success representative is here to guide you.

From the start, you’ll be assigned a customer success representative to ensure a smooth onboarding process.